# GLPI Network - ApprovalByMail plugin [README Français](README_FR.md) ## Validation request This plugin allows to answer a validation request directly from mail without logging to GLPI Two new tags are available in notification templates `##ticket.validation.accept.url##` This tag generate a URL to automatically approve the validation request ![](https://services.glpi-network.com/documentation/1465/download_file/master/docs/screenshots/approved.png) `##ticket.validation.reject.url##` This tag generate a URL to reject a validation request. This URL redirects to a form to record the reason for the refusal ![](https://services.glpi-network.com/documentation/1465/download_file/master/docs/screenshots/reject.png) ## Satisfaction survey This plugin allows to answer a satisfaction survey directly from mail without logging to GLPI Six new tags are available in notification templates ` ##ticket.satisfaction.answer.1## ##ticket.satisfaction.answer.2## ##ticket.satisfaction.answer.3## ##ticket.satisfaction.answer.4## ##ticket.satisfaction.answer.5## ` This tag generate a URL to automatically answered a satisfaction survey Each URL corresponding to a satisfaction score : * ##ticket.satisfaction.answer.1## = ⭐ * ##ticket.satisfaction.answer.2## = ⭐⭐ * ##ticket.satisfaction.answer.3## = ⭐⭐⭐ * ##ticket.satisfaction.answer.4## = ⭐⭐⭐⭐ * ##ticket.satisfaction.answer.5## = ⭐⭐⭐⭐⭐ ![](https://services.glpi-network.com/documentation/1465/download_file/master/docs/screenshots/approved.png) `##ticket.satisfaction.answer.comment##` This tag generate a URL to comment a satisfaction survey This URL redirects to a form to record the comment and score of the satisfaction of ticket ![](https://services.glpi-network.com/documentation/1465/download_file/master/docs/screenshots/inquest_survey.png) ### Note In the same way as GLPI, the user can modify his answer for 12 hours ## Ticket solution This plugin allows to validate or reject ticket solution directly from mail without logging to GLPI Two new tags are available in notification templates `##ticket.solution.accept.url##` This tag generate a URL to automatically validate ticket solution ![](https://services.glpi-network.com/documentation/1465/download_file/master/docs/screenshots/approved.png) `##ticket.solution.reject.url##` This tag generate a URL to reject a ticket solution. This URL redirects to a form to record the reason for the refusal ![](https://services.glpi-network.com/documentation/1465/download_file/master/docs/screenshots/solution_reject.png) ## Contributing * Open a ticket for each bug/feature so it can be discussed * Follow [development guidelines](http://glpi-developer-documentation.readthedocs.io/en/latest/plugins/index.html) * Refer to [GitFlow](http://git-flow.readthedocs.io/) process for branching * Work on a new branch on your own fork * Open a PR that will be reviewed by a developer [[toc]]